There are a few factors that could be involved in how Enterprise Discount Program (EDP) credits are displayed in CloudHealth.
First, it's important to understand that AWS retired the Detailed Billing Report (DBR) in July 2019 that CloudHealth had been using to populate cost and usage reports prior to moving completely over to the Cost and Usage Report (CUR). Depending upon the month in review, EDP credits may appear differently.
AWS also has a program called EDP Automation which will also change the way the credit data appears within CloudHealth. If you have any questions about whether or not you have this activated, please reach out to your AWS representative for more details.
There is also a function called CUR Refresh that needs to be enabled for CloudHealth to receive data on some EDP configurations. Checking your account status by navigating to SETUP > ACCOUNTS > AWS will reveal whether or not this has been activated. You will need to complete the action within the AWS environment if this CUR Refresh has not been turned on.
The below table is a breakdown of how EDP credits will appear within the platform based on the various combinations of the above mentioned items: